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We typically respond within 2 business days.

What to Expect with Your Print Project

Step 1

First, we make sure we fully understand your needs and requirements for your project.

Next, we assure all artwork is submitted or designs are started by our in-house team. This process typically takes around 3 business days, but may take more for complex projects.

Step 2

After approval is received, we review everything once more to confirm everything is correct then it's straight to production for your project.

On average, project turnaround is 7 - 10 business days, however this may vary depending on complexity and other factors.

Step 3

Finally, we check your project to assure it meets our quality standards. (We're definitely perfectionists). Once that is complete, we package everything up and notify you.

You're welcome to pick up your order at our office, or we can ship it straight to your door.

Common FAQ's

Do you require a deposit?

For all first-time clients we require a non-refundable deposit to begin your project.

My design file is large, how can I send you it?

For files over 10MB we recommend sending it to us via WeTransfer. This third party website is easy to use and very reliable for sending files up to 2GB (for free!).

Send your file now with WeTransfer

 

How long does production typically take?

Depending on what is being printed, typical production is 7 - 10 business days AFTER proof approval.

Can you design my printed material?

Certainly. Our team loves being creative and creating unique pieces for our clients. Do be aware that design time is an additional charge and will add onto your overall production.

Quick Tips about Your Print Ready Files

Use CMYK color mode.
While we print most projects digitally, making sure you are in CMYK and not RGB will help your colors turn out more vibrant and accurate. Learn the differences between CMYK, RGB and other colors.

Make sure Photos are High-Resolution
All images used in your project should be high-resolution images. If you're scanning images from photographs, set the resolution to at least 300dpi (dots per inch).

It is not advisable to download images from your website or social media. Most of the images are set at a web resolution of 72dpi, which isn’t high enough for print and the images may appear blurry or pixelated when printed.

Make sure your file has "bleeds", if necessary.
Bleeds are the extra (usually 0.125") of color or image that go beyond the finished size of your printed piece. That extra bit allows us to print your piece over-sized and cut it down to size, thereby leaving your color/images going all the way to the edge.

Turn Off or Provide all Fonts Used
Most files do not retain the font information used in your file. As a result, if we do not have that font installed on our computer your file will load improperly. Best practice is to turn off, or turn to outlines, all of your fonts used. Or, you can send the font files used.

Make sure you own or have permission to use images.
When finding images for your project, we STRONGLY advise against using images found on Google or similar. These typically have copyrights attached and can lead to expensive headaches. We recommend looking on stock image websites like: Shutterstock, BigStock Photos, Pexels, Unsplash, and many others.

Save your file in a format we can open.
We have several programs available to us in the office, however, we ask that files be submitted in one of the following formats for best results.

  • PDF
  • DOC, DOCX
  • XLS, XLXS
  • CSV
  • EPS, AI
  • PSD, TIFF
  • JPG, JPEG
  • PNG

If your file is under 10MB you can send it through email, however, if it is larger you must send it through an online file transfer service. We recommend WeTransfer.

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